Returns and Exchange
Our specially-trained Quality Assistance Team checks your items to make sure it’s up to our standards before we dispatch it to you, so damage is rare. But if you’re unhappy because the product is damaged, or if we’ve sent you the wrong item, contact us within 4hours of delivery, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint.
Eligible items must be returned within 2 days of the date the item was received, or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging including: hangers, plastic wrap, hang tags, shoeboxes, dust bags and gift boxes.
Our terms and conditions pertaining to returns and exchange is as follows:-
(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.Please inform our customer care department in the event any Goods/Products are delivered without tags
(b) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
(c)Unidentified returns may be returned to the sender.
(d) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
(e) All custom made orders are non-returnable.